Receptionist / Repairs Scheduler (Housing Services)

Receptionist / Repairs Scheduler (Housing Services)

Permanent

We are working with one of our Housing clients to help them recruit for a Receptionist with strong administration and scheduling experience to join a busy housing and property services team within a resident‑focused organisation.

This is a varied, front‑facing role that sits at the heart of responsive repairs and property services. You'll act as the first point of contact for residents and visitors, while also playing a key role in scheduling repairs, coordinating contractors, and ensuring works are delivered efficiently and compliantly.

The role

You'll be responsible for:

• Managing reception duties and handling enquiries face‑to‑face, by phone and email


• Logging and scheduling responsive repairs, communal works and void works


• Coordinating appointments between residents, surveyors, operatives and contractors


• Tracking damp, mould and disrepair cases, ensuring documentation and records are accurate


• Applying priority times and schedule of rates to repair orders


• Monitoring progress of works and following up to ensure completion


• Supporting invoice processing, compliance checks and performance reporting


• Maintaining clear communication with residents throughout the repairs process

What our client is looking for

• Experience in a reception, front‑of‑house or customer‑facing admin role


• Previous experience within housing, property, repairs or maintenance (highly desirable)


• Strong scheduling, coordination and diary management skills


• Excellent attention to detail and confidence using systems and trackers (including Excel)


• A calm, organised approach, with the ability to manage competing priorities


• Confident communicator who enjoys working with residents and internal teams


• Knowledge of repairs processes, compliance or Awaab's Law is desirable but not essential


• Please note due to the nature of this role, it will be on site 5 days per week.

What's on offer

• Salary of £32,907-£34,359 per annum


• 27 days annual leave plus bank holidays (increasing with service)


• Local Government Pension Scheme


• Two paid volunteering / give‑back days per year


• Supportive, inclusive culture with learning and development opportunities


• A role where you can make a genuine difference to residents' day‑to‑day experience