Property Officer

Property Services Officer

Location: Stockton-on-Tees (office-based)
Contract: Temporary - 3 months initially (with potential to extend)
Salary: Competitive, dependent on experience

About the Role

We're looking for a capable and customer-focused Property Services Officer to support the delivery of an efficient repairs and voids service across a housing portfolio.

Working closely with the Property Services Manager and wider team, you'll play a key role in logging repairs, coordinating works, supporting contractors, and ensuring residents receive clear communication and a high standard of service. This is a fast‑paced role suited to someone who enjoys managing data, juggling priorities and working collaboratively.

Key Responsibilities

• Log, update and manage repairs and voids using the Housing Management System (including SOR)


• Act as a key point of contact for tenants, staff and contractors regarding repairs queries


• Monitor job progress, failed access and completion, liaising with customers and contractors to resolve issues


• Raise payment requests accurately and in line with procedures


• Support performance monitoring and reporting for the Property Services team


• Provide general administrative support, inbox management and customer correspondence


• Take ownership of issues and support informal complaints through to resolution

What We're Looking For

Essential:

• Experience in a customer-focused, administrative or property/housing environment


• Strong IT skills, including Microsoft applications


• Excellent communication and organisational skills


• Ability to manage a varied workload in a fast-paced environment


• A proactive team player with high attention to detail and accountability

Experience working with repairs, void properties, contractors or housing systems (including SOR) is highly desirable.

To discuss this opportunity in more detail, please contact Allan Madden on 07912 482 599 or email allan.madden@adecco.co.uk to arrange a discreet conversation.