Operational Support Officer Night Shift

Call Centre and Customer Service

Sales & Retail

Inbound Call Centre

11.56 - 11.56 / Hourly
location_onWarrington, Cheshire
compass_calibrationRemote
work_outlineTemporary

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Join the Team That Keeps Our Community Safe and Secure!


Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets. This role brings a variety of challenges and tasks, you will be instrumental in protecting the public and making a difference to people's lives.


Assignment Details:



  • Pay Rate: £11.56

  • Working Shift Pattern: Shifts will be 19:00 - 07:00. Shifts are issued on a fair rota system and are unable to be chosen or selected by preference. Each shift is 12 hours long.

  • You must be available 5 out of 7 days (This will include weekends)

  • Paid training will be two weeks on site Mon-Fri 09:00 - 17:00

  • After successful training you will be moved to operational shifts, Nights 19:00 - 07:00.

  • A Basic DBS is required for the role, the cost paid for upfront £21.50 via the Gov.uk website ahead of starting.


Why You'll Love Working With Us:



  • Gain invaluable hands-on experience

  • Thrive in a supportive and inclusive work environment

  • Unlock opportunities for personal and professional growth


Your Role:



  • Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures.

  • Telephony support experience is required.

  • Record information on contacts as and when required and maintain accurate records and systems.

  • Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.

  • Resolve all dissatisfaction during the first point of contact wherever possible.


What You Bring:



  • No prior experience needed - we'll provide all the training you need!

  • BPSS clearance (handled by Adecco upon successful application)

  • DBS clearance (or a willingness to obtain one)

  • Outstanding communication and interpersonal skills with an excellent standard of verbal English

  • Ability to work flexibly, both independently and as part of a dynamic team

  • Keen attention to detail and strong problem-solving abilities


Ready to Make a Difference?


Join us in creating a safer community and gain meaningful experience along the way. Apply now and be part of a team that truly makes a difference!


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link into your browser https://candidate-privacy











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy


Ref: JN-012025-410323