Complaints Officer - Repairs

Property and Housing

Public Sector

Fraud, Enforcement & Complaints

£ 20.74 - £ 26.90 / Hourly
location_onSouth Croydon, Greater London
work_outlineContract
work_outlineHybrid

Copy Linklink

  • Complaints Officer - Repairs

  • Public Sector - Local Government

  • Temporary Role - 3 months possible extension

  • Full Time - Monday to Friday, 36 hours per week

  • £20.74 per hour PAYE / £26.90 per hour Umbrella

  • Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.



We are seeking a dedicated and experienced Complaints Officer on behalf of our Local Authority client to join their Housing team. The successful candidate will be responsible for:



  • Investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure, with a particular focus on responsive repairs.

  • Coordinating and responding to Freedom of Information requests, Data Protection enquiries and complaints, Press enquiries, and Red File cases as they relate to the service.

  • Handling complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors, or other Heads of Service.

  • Coordinating and responding to cases referred to the Local Government Ombudsman (LGO) and enquiries from Members of Parliament and Elected Members of the Council.


Requirements:



  • Previous experience in handling Repairs Complaints is essential.

  • Strong communication and interpersonal skills.

  • Ability to manage multiple tasks and meet deadlines.

  • Knowledge of relevant legislation and procedures.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy













Ref: JN-052024-375313