Client Services /Loan Servicing Analyst

Client Services /Loan Servicing Analyst

6 months

Dublin

Day to day oversight of the assigned Collateralised Loan Obligations ("CLOs") and /or loan portfolios to ensure high Client Experience Levels

Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight - ability to engage with Clients to ensure timely execution, Report Review and preparation on CLO and or loan Portfolio's Performance, Monitoring of Service Level

Collaboration: Continuous dialogue and open communication with Lead Manager and

Group Manager on status of work being completed by supporting teams

Participate in Client Meetings, ensure minutes, and follow up items are closed out

Develop strong working relationships with Front Office Relationship Managers Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution

Employee Development: Key role in training of support team on Client and deal specific requirements

Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy.

Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service

Serve as an escalation point and communicate effectively with other internal shared services, external investment managers, brokers, and clients.

This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management

Partner Management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and escalate any concerns

Experience

Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent)

Strong Client Management Experience and Ability to review deal governing documents

Experience in Loans (syndicated, bi-lateral, real estate) very desirable Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.

To proactively monitor and manage the activities performed within our business partners outside of Ireland

Effective interpersonal, oral and written communication skills

Excellent analytical, organisational and time management skills with the ability to meet tight deadlines

Problem solving skills, judgement, and experience to analyze information

Proficiency in using Microsoft packages particularly Excel