Ad Hoc Customer Host
Call Centre and Customer Service
Sales & Retail
Customer Contact
Ad-Hoc Customer Host
About the Role
Adecco working in partnership with Bentley Motors, are seeking an enthusiastic and passionate Customer Host to support the delivery of our factory tours at our site in Crewe. The role is responsible for hosting our customers and VIPs to deliver exceptional quality, personalised experiences for our global guests.
Key responsibilities include:
- Delivery of customer facing tour of our production facilities and showroom, providing a detailed insight into our history, brand and product
- Management of the end to end customer journey from pre arrival to departure ensuring a personalised experience fitting of the brand, matching the experience and products to customers wants and demands
- Communicating the latest product information to guests to support sales and product upsell targets
- Effective handling of the demands of our customers to ensure the highest levels of customer satisfaction
- Delivering in product chauffeur transfers to and from the factory as required.
- Ensure that all customer interactions align with our organisation's policies and values, contributing to a positive working culture and ethos
Skills and Competencies:
- Excellent communication and interpersonal skills and an ability to present information to internal and external stakeholders at all levels
- A passion and enthusiasm for the brand, product and craftsmanship alongside a keen attention to detail.
- Strong problem-solving and prioritisation skills with an ability to think on your feet in high pressured situations
- Basic computer skills and familiarity with (or ability to learn) customer relationship management (CRM) and sales systems.
Experience / Role requirements:
- Previous experience in a customer-facing role is preferred, showcasing your understanding of customer service best practises.
- Flexible availability (the role is Ad Hoc and to cover sickness and busy periods where we have increased demand)
- Ability to stand for extended periods and walk ca. 3 miles per tour to ensure a seamless customer experience.
What We Offer:
- Competitive hourly rate of £19.21 per hour. (Please note, hourly rate does not include travel from home to Crewe site).
- A supportive and inclusive work environment where you'll be part of an amazing team.
- Regular paid ongoing training and development programmes to enhance your skills and knowledge.
If you're ready to be our next Customer Host and make a difference in our customers' lives, apply now! We can't wait to welcome you to our team.
Please note: This is a temporary contract position with ad-hoc hours.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
Ref: CH