Social Media Support Agent

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Adecco is currently hiring for a temporary, full-timeSocial Media Support Agent for our client in St. Catharines, ON.

As aSocial Media Support Agent, you will work closely with new Creators, helping them grow their followings, optimize platform usage, and enhance audience engagement. This role focuses on educating Creators and fostering strong relationships to support their success in the social media entertainment space.

Take the next step in your career and apply now to unlock new opportunities!

  • Salary: $19.23/hour

  • Location: St. Catharines, ON

  • Shifts: Monday – Friday | 9:00am – 6:00pm EST

  • Training: Monday – Friday | 9:00am – 5:30pm EST (6 weeks)

  • Job type: Full-time | Temporary | 12-month contract

Here’s why you should apply:

  • Hires fast, pays weekly.

  • Vacation pay paid out on each weekly pay cheque.

  • Medical and dental benefits once qualified.

  • Free training programs to enhance your skills.

  • Work in a dynamic and innovative environment.

Responsibilities:

  • Educate partners (Creators) on social media platforms and technology.

  • Provide strategic consulting to optimize partners’ social media objectives.

  • Track, analyze, and communicate key metrics and trends to managed partners.

  • Present relevant solutions to help partners reach their goals.

  • Manage an existing book of business, servicing ~300 accounts via text, phone, and email.

  • Plan and organize a daily work schedule to engage with existing and potential partners.

Qualifications & Skills:
Basic Qualifications:

  • Must be eligible to reside and work within Canada.

  • 1 year of experience in customer service.

  • High School Diploma or equivalent.

  • Excellent verbal and written communication skills in English.

  • Minimum 6-month internship or 1 year of work experience in marketing, social media, or sales.

  • Strong interpersonal skills.

  • Self-motivated, independent thinker ready to take on initiatives without constant supervision.

  • Rapid learner who thrives in a fast-paced environment.

Preferred Qualifications:

  • Experience using social media.

  • Familiarity with online advertising products (digital experience a plus).

  • Proficiency in computer skills and technical expertise.

Professional Skill Requirements:

  • Excellent listening, interpersonal, and customer service skills with a solutions-focused mindset.

  • Strong attention to detail, follow-through, and adaptability.

  • Ability to overcome objections and maintain a positive attitude.

  • Flexibility and willingness to learn in an evolving environment.

  • Team-oriented with strong collaboration skills.

Don’t miss out on this Social Media Support Agent job in St. Catharines—apply now!
Our dynamic team of recruiters will reach out if you qualify for this role.

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Ref: CA_EN_1_026699_2339602