Senior UX Strategist

About Our Client

Do you want to join a workplace that is supportive, welcoming, and inclusive with a team that strives to deliver more to all Canadians? Our client provides electronic commerce and communication solutions to Canadians, and strive to serve customers and communities by the following the principles they are founded on. They are transforming, and want you to be part of this challenging and rewarding journey. Be at the heart of transformation and take pride in driving the change for the ever-changing needs of all Canadians.

About the Role

The Senior UX Strategist will work on key initiatives within the Business & Platforms portfolio, helping to inform future visions and long-term strategies. You will partner with product, marketing and sales to develop intentional and measurable journeys and experiences that drive the organization forward.

• Lead large-scale UX discovery projects 

• Work with project sponsors to define key objectives

• Conduct exploratory research using appropriate formats and methodology

• Review evidence and analyze data to substantiate and validate hypotheses

• Translate findings into actionable insights and learnings

• Act as the conduit between organizational and business needs

• Make strategic and user-centred recommendations

• Drive alignment and buy-in across multiple business units

• Facilitate the development of project roadmaps and backlogs

• Create and maintain key UX artefacts

This is a hybrid role and is open to candidates based in Toronto or Ottawa, able to commute to an office location twice per week.

Requirements and Skills

• Proven experience across UX research, design and strategy

• Impressive knowledge of design principles and research methodologies

• Strong analytical and problem-solving skills

• Excellent communication, storytelling and facilitation skills

• Relationship building & stakeholder management skills

• Ability to collaborate across cross-functional teams

• Experience working in nuanced and complex environments

• Skilled in conflict resolution and negotiation

Desirable

• Knowledge of the media & marketing landscape

• Broad understanding of APIs and their use cases

• Experience working with B2B audiences

About You

• College or University degree in design, research or a related discipline.

• Relevant experience and education in lieu of a degree is also acceptable.

• 7+ years of experience in one or more UX disciplines.

• 3+ years of experience with strategic responsibilities.

• Self-motivated and organized with a strong attention to detail.

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, sex, place of origin, ethnic origin, ancestry, citizenship, creed, record of offences, genetics, disability, age, marital status, family status, veteran status, or fitness level. If this posting matches your experience and background, please apply now for consideration.

#LI-MF1