Sales Assistant

Adecco is actively seeking a motivated and customer-focused Sales Assistant to join our client’s team in Hawkesbury, ON. This full-time role focuses on delivering exceptional customer service, coordinating with internal departments, and managing post-sales support. The ideal candidate is a proactive problem solver with strong communication skills, a passion for customer satisfaction, and the ability to thrive in a dynamic manufacturing environment.

• Pay Rate: $50k-$57k/year.

• Location: Hawkesbury, ON

• Shift: Monday to Friday 8:00am-5:00pm

• Job type: Permanent | Full-time

Responsibilities:  

• Serve as the main point of contact for all customer after-sale inquiries, including orders, shipping, billing, and credits

• Provide timely updates and support regarding order status, changes, and shipment tracking

• Log and track all customer communications and activities within the Odoo CRM system

• Prepare and send invoices accurately to customer contacts

• Follow up on customer satisfaction surveys to identify and address service improvement opportunities

• Collaborate with internal departments, including Production, Quality Assurance, and Sales, to ensure efficient resolution of customer issues

• Prepare and distribute weekly open order reports to key customers

• Coordinate with the Production Manager to confirm order readiness and ensure production schedules are met

• Communicate with customers and the Sales team in cases of shipping delays to arrange alternate solutions

• Support the creation and processing of credit notes as required by the Quality Assurance team

• Maintain up-to-date and accurate customer records, documentation, and reports

• Ensure compliance with company policies, industry standards, and Controlled Goods of Canada regulations

• Demonstrate a “customer-first” approach and represent the company with professionalism and integrity

• Participate in internal meetings to share feedback and contribute to continuous process improvements

• Utilize Microsoft Office tools and CRM/ERP systems to manage tasks efficiently and accurately

Requirements:  

• Legally eligible to work and reside in Canada

• 2+ years of B2B customer service or sales experience; manufacturing or electronics background is an asset

• College diploma or university degree in Business or a related field preferred

• Excellent interpersonal, verbal, and written communication skills

• Bilingual in French and English is a strong asset

• Proficient in Microsoft Office (especially Excel) and familiar with ERP/CRM tools

• Technically inclined with the ability to understand basic product functionality

• Strong attention to detail, time management, and follow-through

• Positive, team-oriented mindset with the ability to work independently

• Must pass a Controlled Goods of Canada security assessment

• On-site role at the Hawkesbury location

Don’t miss out on this Sales Assistant position in Hawkesbury, ON. Apply now and our dynamic team of recruiters will reach out if you qualify for this role.