Sales Advisor - Inbound

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Adecco is actively seeking an Inbound Sales Advisor to join our client’s team in a fully remote position. You will be the first point of contact for our members, addressing their inquiries and concerns with a focus on exceptional service. Your role will be vital in resolving issues efficiently and effectively, ensuring our members have the best experience possible.

  • Location: Remote in Canada

  • Shift: 40hrs a week and open to work between 8am to 8pm.

    • Mandatory scheduled to work every 2nd weekend   

  • Job type: Permanent | Full-time

**Must be available to work varied shifts including weekends and holidays and must be available to attend all scheduled training - time off is not available during the training period.

Responsibilities:  

  • Receive and manage inbound telephone inquiries and concerns from members.

  • Navigate through various systems to resolve member requests.

  • Provide exceptional customer service, consistently meeting and exceeding internal quality standards and KPIs.

  • Demonstrate strong problem-solving skills while multitasking in a fast-paced environment.

  • Communicate with empathy and professionalism, fostering strong member relationships.

  • Work varied shifts, including weekends and holidays, and attend all scheduled training (no time off during training).

Requirements:  

  • Legal eligibility to work and reside in Canada.

  • Completion of post-secondary education.

  • 2-3 years of customer service experience.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving and multitasking abilities.

  • Genuine empathetic communication style.

  • Must provide 2 references from previous managers.

  • Must have completed a double COVID vaccination (verification required).

  • Minimum credit score of 601.

  • Willing to undergo a criminal background check.

Don’t miss out on this Remote Inbound Sales Advisor position. Apply now and our dynamic team of recruiters will reach out if you qualify for this role.
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Ref: CA_EN_1_020517_2328153