NonStop Support Specialist

NonStop Support Specialist

Adecco is currently seeking a NonStop Support Specialist for a full-time, permanent opportunity with our client, a well-established provider of enterprise security solutions for the HPE NonStop platform, located in Mississauga, ON. This role is ideal for a customer-focused technical professional who enjoys solving problems, providing responsive client support, and building expertise in a specialized product portfolio. You will support customers using HPE NonStop environments, collaborate with internal technical teams, and help ensure timely resolution and high client satisfaction in a hybrid work model.

Location: Mississauga, ON (Hybrid – 3 days in-office / 2 days work-from-home)
Shifts: Monday to Friday (Business Hours)
Job type: Permanent | Full-time
Pay rate: $70,000 - $80,000 Competitive (based on experience)

Here’s why you should apply:

• Permanent, full-time opportunity with a growing organization in the HPE NonStop space

• Hybrid work model (3 days onsite in Mississauga, 2 days remote)

• Comprehensive training on the client’s HPE NonStop security product portfolio

• Collaborative, inclusive environment with opportunities for growth

• Work on mission-critical, enterprise customer environments

Key Responsibilities:

Customer Support & Issue Resolution

• Mention supporting customers by responding to technical inquiries and resolving issues promptly and professionally

• Provide clear communication and follow-up via email, phone, and other channels

• Escalate and coordinate as needed to drive resolution and ensure customer satisfaction

NonStop Platform & Technical Troubleshooting

• Collaborate with internal teams to troubleshoot and resolve technical issues related to HPE NonStop environments

• Participate in product training and quickly build strong knowledge of the company’s security solutions and support workflows

• Contribute to improving troubleshooting steps, knowledge base content, and repeatable resolution processes

Ticket Tracking, Documentation & Process Improvement

• Track and manage customer interactions to ensure timelines, updates, and service standards are met

• Maintain detailed records of customer issues, actions taken, and final resolutions

• Proactively identify gaps and opportunities to enhance customer support processes and documentation

Skills & Experience:

• Proven experience in technical support, customer support, IT operations, or a related field

• Strong written and verbal communication skills with a professional, customer-first approach

• Organized, responsive, and diligent—able to manage multiple cases with strong follow-up habits

• Strong problem-solving skills and the ability to work independently and as part of a team

• Experience with HPE NonStop is a strong asset (training provided)

• Comfortable working a hybrid schedule in Mississauga (3 days onsite / 2 days remote)

• Interest in learning new technologies, programming languages, and software frameworks

Apply now

Apply today to this NonStop Support Specialist job in Mississauga, ON for immediate consideration. If you meet the qualifications, an Adecco recruiter will reach out to discuss next steps.