Help Desk

Join a dynamic IT team as an on-site Help Desk Technician providing critical technical support to end-users. This role offers an excellent opportunity for tech-savvy professionals to deliver hands-on support in a fast-paced environment.

Key Responsibilities:

• Provide expert Tier 1 technical support and triage for end-user hardware/software issues

• Manage workstation deployments and peripheral equipment setup

• Perform system upgrades and maintenance across multiple platforms:

  • Windows OS

  • Apple OS X

  • Chrome OS

  • iOS and Android devices

• Maintain and troubleshoot collaboration tools including Zoom, Google Suite, and Jamf

• Execute regular workstation sweeps and monitor functionality checks

• Manage inventory systems and asset tracking

• Handle printer management and maintenance

• Process e-waste according to security protocols

Required Qualifications:

• Demonstrated experience in face-to-face technical support

• Strong troubleshooting skills across PC, Mac, and mobile platforms

• Proficiency in managing enterprise collaboration tools

• Experience with hardware deployment and collection

• Strong inventory management capabilities

• Excellent customer service and communication skills

Preferred Qualifications:

• A+ Certification

• Experience with IT ticketing systems

• Knowledge of inventory management systems

• Experience with imaging and provisioning workstations

Benefits & Perks:

• Competitive hourly compensation 

• Professional development opportunities 

• Collaborative work environment

• Career advancement potential

To Apply: Qualified candidates please submit your resume through Adecco's career portal. Must be legally authorized to work in Canada.

About Adecco: Adecco is a leading staffing and recruitment agency connecting top talent with premier employers across Canada. We offer comprehensive career support and professional development opportunities.