Field Service Technician

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Adecco is hiring a Field Service Technician to provide mechanical services and repairs for scrubbers, burnishers, vacuums, and other related cleaning equipment for our client. You will play a crucial role in maintaining and servicing Tennant, Pioneer, and similar industrial cleaning machines, ensuring optimal performance and customer satisfaction. This role requires hands-on technical expertise, problem-solving skills, and the ability to work in a 24/7 on-call environment.

Field Service Technician Key Responsibilities:

  • Diagnose and repair industrial floor scrubbers, burnishers, vacuums, and other related equipment.

  • Perform preventative maintenance and service schedules as assigned.

  • Provide on-call support, including scheduled weekend rotations.

  • Attend service repair calls in designated territories, with occasional travel beyond assigned areas.

  • Administer service appointments, upload reports, and ensure completion of work orders within 72 hours.

  • Plan and coordinate service routes efficiently.

  • Maintain and manage parts inventory in the assigned service vehicle, conducting periodic audits.

  • Troubleshoot and resolve work-related issues, implementing solutions to improve efficiency.

  • Train subcontractors and area managers on best practices for maintaining equipment.

  • Ensure compliance with workplace safety regulations and company policies.

  • Prepare and submit service reports as required by the Manager of Mechanical Services.

Field Service Technician Additional Responsibilities:

  • Align daily tasks with the company’s mission, vision, and values.

  • Follow all Health & Safety policies and industry regulations.

  • Participate in team meetings, training, and company projects.

  • Protect company assets from misuse and damage.

  • Perform additional duties as assigned.

Field Service Technician Job Requirements:

  • Ability to troubleshoot and repair Tennant, Pioneer, and similar cleaning equipment.

  • Strong customer service skills to address client and subcontractor concerns promptly.

  • Willingness to travel frequently within designated territories, with occasional out-of-province travel.

  • Ability to handle high-pressure situations and resolve issues efficiently.

  • Flexibility to work rotational shifts, including weekends and on-call support.

Field Service Technician Skills and Qualifications:

  • Technical expertise in small engine repair and industrial cleaning equipment.

  • Experience with Tennant, Pioneer, and similar machines is preferred.

  • Proficiency with Customer Relationship Management (CRM) platforms for work order administration.

  • Strong organizational, planning, and time management skills.

  • Working knowledge of MS Office (Word, Excel, Email).

  • Excellent verbal and written communication skills.

  • Field Service Technician Education and Experience:

  • Completion of a technical trades certification or 3-5 years of experience in small equipment repair.

  • Basic computer skills.

  • Valid driver’s license preferred for in-house technicians; required for external service technicians.

Why Join Us?

  • Competitive compensation and benefits package.

  • Opportunities for career growth and professional development.

  • Work with a team that values innovation and customer satisfaction.

If you have mechanical expertise and a passion for repairing industrial cleaning equipment, and interested in working as a Field Service Technician we encourage you to apply today!

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CAB0517

 





Ref: CA_EN_1_020517_2361982