Dispatcher and Resource Coordinator - HVAC industry

Adecco is currently hiring a temporary full-time Dispatcher and Resource Coordinator - HVAC industry to work for our client in Calgary, AB. In this role you will be responsible for routine planning, coordinating, controlling, and directing activities of operational resources. Additionally, you will also be responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.

If you are a detail-oriented individual with a passion for resource management and client service apply today!

• Pay Rate: $ 24.00/hour

• Location: Calgary, AB

• Shifts: Monday – Friday | 8am – 4:30 pm

• Job type: Temporary | Full-time

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Coordinates service resources.

• Assigns team members to project. Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Inputs project location to system.

• Generates Work Order Documents, dispatches technicians, and notifies customers.

• Responsible for customer interaction/satisfaction. Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch

• Controls Technicians and HVAC Technicians.

• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.

• Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.

• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

• Logs service start-up and service work requirements in job tracking system.

• Responsible for generating, interpreting, and printing various assigned reports.

Qualifications:

• Must be legally eligible to work, and reside in Canada

• High School Diploma or equivalent

• 2+ years of Dispatcher experience, coordinating field technicians or service teams

• Previous customer service experience role

• Working knowledge of office equipment and Microsoft Office products.

• Excellent communication skills (Verbal & written)

• Salesforce dispatch experience

• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.