Customer Service Representative

Adecco in partnership with our client, is currently hiring a permanent full-time Customer Service Representative to work for our client, who is a national non-profit organization, at their head office in North York, ON.

We are looking for a passionate and detail-oriented professional with 2-3 years’ experience providing high-quality customer service in a call center, retail, or service-based environment. If this describes you, apply now!

• Location: North York, ON

• Job type: Permanent | Full-time

Responsibilities:

• Build relationships with clients and creditors through both inbound and outbound calls, emails, and returning voicemails

• Assist clients to meet their payment commitments

• Process creditor balance verifications and resolve discrepancies

• Complete monthly reports and tasks to ensure accounts are serviced in a timely manner

• Schedule credit counselling appointments for first-time callers as well as review
  appointments for existing clients

• Assume responsibility for professional development by staying up to date on
  current developments in the field of credit counselling

• Other duties as assigned by management including, but not limited to, classifying inbound documents, responding to general email inquiries, and assisting with outbound communications

Requirements: 

• Minimum 2-3 years’ experience providing high-quality customer service in a call centre, retail, or service-based environment

• Past work experience in the credit industry or financial services is an asset

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Strong command of the English language 

• Exceptional customer service and interpersonal skills

• Impeccable time management and ability to self-manage responsibilities

• Extremely detail-oriented with proven organizational skills

• Enjoys working with a multicultural public in a personable and empathetic
  manner

• Strong relationship building skills with internal and external stakeholders

• Strong interest in learning about personal finance

• Must be bondable

Are you interested in this position? Apply now! Our dynamic team of recruiters will