Customer Service Representative / Administrative Clerk
Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative / Administrative Clerk to work for our client in Calgary, AB. In this role you will be the first point of contact for our clients’ customers and will be responsible for answering incoming calls regarding deliveries and downloading orders for delivery in system.
If you are a customer-focused individual with excellent communication skills and a passion for helping others, apply today!
Pay Rate: $23.00/hour
Location: Calgary, AB
Shift: Monday – Friday | 8:00am - 5:00pm
Job type: Temporary | Full-time | 6-month contract
Here's why you should apply:
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
Initiate dispute resolutions, including preparation of backup documentation as required
Engage and/or escalate to appropriate individuals within the organization to assist in dispute resolution
Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirements
Perform account maintenance as requested, including account creation, address/name/PO changes, billing structure adjustments, and invoicing requirements – all while observing approval requirements
Recommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt write-off, and communicate bankruptcy notices
Assist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possible
Qualifications:
Must be legally eligible to work, and reside in Canada
High school diploma or equivalent; a college degree is a plus.
Previous experience in a customer service role, preferably in a logistics or delivery environment.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in using customer service software and Microsoft Office applications.
Ability to troubleshoot and resolve issues efficiently.
Strong interpersonal skills and a customer-focused attitude.
Ability to work independently and as part of a team.
Steel toe shoes are required
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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CAC3088
Ref: CA_EN_1_020574_2339086