Customer Service Agent - Dutch and English

Are you fluent in both Dutch and English, with strong communication skills and a knack for problem-solving? Are you available to work overnight/early morning shifts from 3 AM to 11 AM EST?
Adecco is currently hiring a skilled and experienced Bilingual (Dutch/English) Customer Service Agent to work for our client in this remote opportunity! Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, and notice administrators in Canada.

In this role you play a vital role in facilitating communication, managing claims, and ensuring fair and equitable resolutions for affected individuals. This role requires a combination of customer service skills, attention to detail, and knowledge of legal procedures. If you're fluent in both Dutch and English, adept at problem-solving, and thrive on building positive customer relationships, we'd love to hear from you!

• Bilingualism in Dutch and English is mandatory

• Pay rate: $32.00/hour

• Location: Remote- anywhere in Canada

• Availability Required: 3:00am – 11:00am EST

• Job type: Temporary | full-time

Here’s why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Provide courteous, professional, and timely responses to a continuous stream of customer concerns, as well as written queries and written customer solicitations in both Dutch and English.

• Identify and resolve customer questions and concerns.

• Conduct in-depth research and capture all aspects of customer requests.

• Ensure that the content of oral and written communications meets the needs of the target audience.

• Work closely with the project support team.

Requirements:

• Must be legally eligible to work, and reside in Canada

• Must be Bilingual – Dutch/English in both verbal and written communication

• Applicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM

• Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift

• Knowledge of class action litigation procedures, legal terminology, and settlement administration processes

• Must hold at least a Secondary School Diploma

• Must have experience with delivering exceptional customer service.

• Must be able to pass a criminal background check.

• Experience working in a call centre or claims would be considered a strong asset.

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role!

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