Customer Experience Representative (4-month Contract/ Onsite/ in VARS / Needs Car)

Adecco is recruiting for a Customer Experience Representative (CXR) for a 4-month contract with possiblity of permanency based on performance and client needs.  this role is  with our client in Vars/Ottawa, ON. As the first point of contact, you’ll represent the company's values and play a key role in building lasting relationships. Whether through phone, email, social media, or chat, you’ll handle a variety of inquiries with professionalism, empathy, and efficiency.

The Customer Experience Representative (CXR) will have the following responsibilities:

• Open and manage customer accounts by recording and maintaining accurate account information.

• Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.

• Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.

• Direct or escalate requests and unresolved issues to the appropriate resource for prompt resolution.

• Identify opportunities to increase revenue through inside sales initiatives.

• Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.

• Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.

• Collaborate with internal departments to ensure smooth service delivery.

• Other duties as assigned to support branch and customer service operations.

The Customer Experience Representative (CXR) must the following mandatory criteria:

• Excellent interpersonal skills with a strong focus on delivering an exceptional customer experience.

• Strong communication and listening abilities to effectively manage customer interactions.

• Knowledge of customer service principles, practices, and relevant computer applications (Office 365, ERP, CRM).

• Solid data entry and administrative skills with attention to detail and accuracy.

• Proven ability to multi-task, prioritize, and handle stress in a fast-paced environment.

• Problem-solving capabilities and the initiative to be a self-starter.

• Flexibility to adapt to changing priorities and customer needs.

• Full professional proficiency in both English and French is an asset.

• Strong customer service acumen with a results-driven mindset.

• Proficiency in managing customer accounts, sales processes, and clerical duties.

• Understanding of credit and financial processes.

• Proficiency in modern communication tools and software systems.

• Ability to work both independently and as part of a collaborative team.

if you are interested in our Customer Experience Representative (CXR)please apply with an updated resume by clicking on "apply now"

CAB7615

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