Credit Counsellor

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Adecco is currently hiring a full-time talented Credit Counsellor to work in Toronto, ON. In this role you will serve as a financial advocate and educator, helping clients manage their debts, improve their credit, and achieve financial stability. This role requires a compassionate and client-focused approach, as well as a strong understanding of personal finance principles.

If you're a dedicated and compassionate financial professional with a passion for empowering individuals to achieve financial stability, we are looking for you!

  • Location: Toronto, ON

  • Job type: Permanent | Full-time

Responsibilities:

  • Engage with individuals and families as they attempt to work through money
    challenges. You will listen to them, help them connect to resources, and give
    them hope.

  • Work with clients to develop a money management plan and/or budgeting
    techniques and help them transform the way they use credit

  • Assist clients in finding appropriate and life-changing solutions to their financial
    problems.

  • Utilize customer relationship management and case management tools to assist clients in finding solutions to their debt and helping them follow through.

  • Build trust with clients to successfully guide them through their decision-making process, allowing them to improve their quality of life and achieve financial wellness

  • Establish and maintain positive connections with creditors, business partners and community agencies to advocate for clients and make referrals to other services where applicable.

  • Understand and contribute to team, and overall agency, targets and goals.

  • Participate in presentations and education programs 

Qualifications and Skills:

  • Must be legally eligible to work, and reside in Canada

  • 3-5 years experience providing high quality customer service

  • Experience with Microsoft Office (Word, Excel, Outlook)

  • Past work experience in Credit Counselling, credit industry or financial services is an asset

  • Past experience in promoting and advocating for products or services

  • Ability to build strong client relationships through exceptional customer service
    and interpersonal skills

  • Ability to adapt to a changing environment and handle multiple priorities

  • Ability to work independently and cooperatively with fellow employees

  • Detail-oriented approach, impeccable time management and organizational
    skills, proven ability to self-manage responsibilities

  • Demonstrated track record of meeting targets and goals on a consistent basis

  • Strong interest in learning about personal finance

  • Strong ability to work with a multicultural public in a personable and empathetic
    manner

  • Strong command of the English language (ability to speak French or another
    second language an asset)

  • Must be bondable

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.


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Ref: CA_EN_1_026659_2361469