Client Services Administrator

Adecco is currently hiring a temporary full-time Client Services Administrator in Richmond Hill, ON. In this role you will be responsible for supporting the Client Services group to ensure Client commitments are met. You will also be responsible for contributing to providing exceptional service to clients through administrative support. This role requires excellent interpersonal skills, high degree of accuracy and excellent communication skills.

• Pay rate: $25.00 /hour

• Location: Richmond Hill, ON

• Shifts: 9:30am – 6:00pm

• Job type: Temporary | Full-time | 3-4-month contract with potential of extension

• Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

• Working within a Client Services group and reporting to the Senior Relationship Manager the Client Services Administrator is responsible for supporting the Client Services group to ensure Client commitments are met.

• Contribute to providing exceptional service to clients through administrative support.

• Work within the Client Services group to exceed established service standards, client satisfaction ratings and Net Promoter Score targets for their group

• Work with Senior relationship manager and Relationship manager within their group to ensure that jobs are processed accurately and provided to Operations for execution in accordance with the established business rules and process 

• Preparation of Affidavits of Mailing 

• Various other administrative duties or projects as assigned 

• Maintain a collaborative relationship with internal teams to support a positive client experience 

• Communication with internal stakeholders to build and maintain relationship that promote loyalty and growth

• Ensure that Client Satisfaction ratings and net promoter score targets for a specific region and/or Business Unit are met through timely and accurate execution of jobs. 

• Work with Senior Relationship Manager and Relationship Manager to ensure all billing for assigned clients is completed accurately and on time

Requirements and Qualifications:

• Must be legally eligible to work, and reside in Canada

• Data entry and administration experience

• Service-related experience is an asset 

• Good coordination and communication skills

• Any experience in a production driven environment, specifically in the mailing space would be an asset

• Microsoft Office experience

Here's why you should apply:

• 4% vacation paid weekly

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

If you are interested in the Client Services Administrator in Richmond Hill, ON, apply now and an Adecco recruiter will reach out soon!

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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