Billing Representative

Adecco is currently hiring for temporary, full-time Billing Representative to assist with processing payments from customers and brokers over the phone for our client, a reputable company in Regina, SK. 

• Location: Regina, SK 

• Job type: Full-time | 6-Month position 

• Schedule: 40h per week

• Start date: Estimated start date is March 17, 2025

Responsibilities and skillsets include but may not be limited to:   

• Responds to inquiries (phone, group email boxes) from customers, internal partners and brokers on  payment plans, and customer receivables on products offered.

• Interacts with customers and brokers to resolve payment issues and negotiate customer payment terms and billing restrictions with brokers.

• Maintains customer account files and notes information, in the billing system.

• Safeguards sensitive customer information in accordance with the Payment Card Industry standards.

• Processes payment information (new applicants, renewals, revisions) from customers and brokers sent through various methods of transmittal for integration into the billing system with underwriting issuance.

• Processes credit card information into Moneris system and takes action on invalid or declined cards.

• Creates payment notification where broker has indicated payment has been received.

• Balances and deposits receivables for SGI, SCISL and Coachman Insurance

• Produces receipts or confirmation of payment where required.

Requirements:

• A certificate in a relevant field of study such as Business

• 1 ­- 2 years’ experience in billing, finance and/or in a business office environment (this would be ideal, but would consider less experience as long as they had experience dealing with customers)

• 2 years customer service experience (experience in dealing with customers over the phone would be a bonus)

• Experience with invoicing and taking credit card payments from customers would be ideal.

• Proficient level skills in telephone etiquette, Microsoft products (Word and Excel) and the ability to code documents.

• We would also like a resource with a proven track record of attention to detail, problem solving and the ability to ramp up quickly in a new organization.    

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.