Bilingual Technical Customer Service

BILINGUAL Technical Customer Service Representative job openings in Canada

We are currently seeking to hire top talent for several Bilingual Technical Customer Service Representative job openings in Canada – this is remote working position that will have you working rotating shifts Monday to Friday between 7am and 8pm EST hours and some Saturday shifts will be required.  In this full-time, permanent opportunity, you will bring at least 2+ years of customer service or technical support experience from a high-volume setting, have a strong customer centric approach and mindset along with exceptional verbal and written communication skills in both English AND French.  If this sounds like you, please read on:

Key responsibilities for the Bilingual Technical Customer Service Representative job openings in Canada include, but are not limited to:

• As first level support you will deal directly with both consumer and corporate customers in a high-volume inbound calling environment.

• Respond promptly to customer inquiries and handle and resolve customer complaints – this will be primarily on the phone but also via chat.

• Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

• Record details of inquiries, comments and complaints in software tools - heavy document tracking.

• Act on chat/email inquires and requests in a timely manner.

• Perform outbound calls to follow up on outstanding issues or to ensure a positive customer experience is following through.

• Research and liaise with internal teams to help resolve issues/concerns/discrepancies.

• Various administrative and/or clerical duties as required.

Minimum qualifications for the Bilingual Technical Customer Service Representative job openings in Canada include but are not limited to:

• At least 2 years’ experience in a similar role from a high-volume call center setting; preference given to those with help desk or technical support experience including troubleshooting in a SaaS environment.

• Completed post-secondary education or related work experience in lieu of a degree.

• Exceptional English AND French communication skills, both verbal and written – strong listening skills.

• Strong skills with technology including CRM tools and the ability to learn new systems quickly and enthusiastically; asset to those who have had to work on multiple tools at one time.

• Outgoing, professional and enthusiastic team player with a key focus to high level client service.

• Strong problem-solving skills, ability to think on their feet and remain calm and professional at all times.

• Highly organized and strong follow through skills; confident.

• You must be able to work shifts in the EST (Eastern Standard Time Zone) and pass a criminal background check.

Our client offers a pay rate of $25/hr and a 40-hour work week – in addition there are benefits, RRSP matching, a robust EAP program, paid volunteer day and more.  If you believe this Technical Customer Service Representative job opening in Canada is perfect for you, please submit your resume today as our client is motivated to hire a team of Bilingual Technical Customer Service Representatives as they open the support in Canada!
NOTE – as this is a fully-remote position, you must have access to a home office space (quiet and confidential) and high-speed internet access.

While we appreciate all applications, please note that only those qualified will be contacted.