Bilingual Social Media Support Agent (English/Spanish)

Adecco is currently hiring for a temporary, full-time Bilingual Social Media Support Agent for our client in St. Catharines, ON.

As a Bilingual Social Media Support Agent, you will be the primary point of contact for Spanish-speaking strategic partners in the media entertainment space, providing operational support and fostering strong relationships. This role is perfect for those passionate about social media strategy and helping partners optimize their objectives.

Take the next step in your career and apply now to unlock new opportunities!

• Salary: $19.23/hour + $4/hour bilingual language premium

• Location: St. Catharines, ON

• Shifts: Monday – Friday | 9:00am – 6:00pm EST | Variable schedule (35-44 hours per week) based on monthly shift bids.

• Training: Monday – Friday | 9:00am – 5:30pm EST (6 weeks)

• Job type: Full-time | Temporary

Here’s why you should apply:

• Hires fast, pays weekly.

• Vacation pay paid out on each weekly pay cheque.

• Medical and dental benefits once qualified.

• Free training programs to enhance your skills.

• Opportunity to work in a collaborative and innovative environment.

Responsibilities:

• Identify and educate strategic partners on social media platforms and technology.

• Manage and optimize partners' social media strategies to achieve objectives.

• Track, analyze, and communicate key metrics and trends to partners.

• Service a book of 300 accounts via phone and email outreach to new and existing partners.

• Present tailored client solutions to existing and new partners.

• Conduct cold outreach to secure new engagements and respond to scaled marketing leads.

• Plan and organize a daily work schedule to connect with partners effectively.

Qualifications & Skills:
Basic Qualifications:

• Must be eligible to reside and work within Canada.

• 1 year of customer service experience.

• High School Diploma or equivalent.

• Advanced proficiency in reading, writing, and speaking Spanish.

• Excellent verbal and written communication skills in Spanish and English.

• Minimum 6-month internship or 1 year of experience in marketing, social media, or sales.

• Strong interpersonal skills.

• Self-motivated, independent thinker ready to work with minimal supervision.

• Rapid learner who thrives in fast-paced environments.

Preferred Qualifications:

• Experience using social media.

• Familiarity with online advertising products (digital experience a plus).

• Good to excellent computer skills with technical expertise.

Professional Skills:

• Excellent listening, interpersonal, and customer service skills with a solutions-oriented mindset.

• Exceptional grammar, typing accuracy, and writing skills.

• Positive attitude and ability to overcome sales objections.

• Demonstrates judgment and a commitment to continuous improvement.

• Flexible and quick learner, with strong attention to detail and follow-through.

• Team player with a collaborative spirit.

Don’t miss out on this Bilingual Social Media Support Agent job in St. Catharines—apply now!
Our dynamic team of recruiters will reach out if you qualify for this role.

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