Bilingual Customer Service Representative

Bilingual Customer Service Representative job opening in Toronto, ON

Adecco Professional is actively recruiting for a permanent Bilingual Customer Service Representative position in Toronto, Ontario. The selected individual must be able to work in a flexible, fast paced environment, who can demonstrate a strong, positive and confidential employee experience both over the phone and through email communications and who brings a passionate work ethic! Note that this position will currently have you working a compressed work week of Monday to Thursday, 8:30am – 5:30pm with occasional requests for hours on Fridays during the busy seasons (normal schedule is Monday to Friday, 8:30am - 4:30pm). The worksite is in walking distance from a TTC subway station.

Some of the responsibilities for the Bilingual Customer Service Representative job opening in Toronto, ON may include but are not limited to: 

• Accepting and responding to a high volume of calls and emails with various questions, inquiries, concerns regarding employee benefits, claims etc

• Multitasking by documenting the calls while conversion with the employee in an office call-center type setting

• Providing information and educating on coverage, adds/removals, claims, payments and more

• Researching information to ensure accurate details are provided on either side; liaising between employee and insurance provider where required

• Escalate any issues that are unable to be resolved on the initial interaction and ensure follow up

• Ensure all verification documents, reports, etc are obtained and in the file; follow up where needed

• Additional related tasks as required.

Some of the required qualifications for the Bilingual Customer Service Representative job opening in Toronto, ON may include: 

• At least 1 year experience in a call center setting; preference to those from insurance or related

• Bilingual - highly developed and clear English and French communication skills; oral and written

• Resourceful and strong interpersonal skills

• High level of accuracy, detail and follow through

• A focused and driven independent worker while thriving in a team-based environment

• Ability to deal with sensitive and confidential information

If you are interested in this Bilingual Customer Service Representative job opening in Toronto, please apply today! Our client is motivated to find additional top talent ready to join their team TODAY - that could be you! The position is part of a union and will receive an automatic salary increase at 3 months and again at 6 months of tenure and offers excellent benefits with an RRSP program and currently offers a compressed work week.