Bilingual Customer Service Representative (FR/EN)

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Adecco is currently hiring a full-time detail oriented Bilingual Customer Service Representative to provide exceptional support to our customers in both English and French. In this role you will handle inquiries, resolve issues, and ensure a positive customer experience across multiple communication channels.
  • Pay Rate: $25.00/hour
  • Location: Mississauga, ON
  • Shift: Mondays to Fridays 10am-6pm (training time varies from 8:30-6)
  • Job type: Temporary | Full-time
Here's why you should apply:                                                                
  • Paid weekly accurate and on time
  • Strong health and safety programs
  • Medical and dental benefits once qualified
  • Free training programs
  • New and quicker onboarding process
Responsibilities:
  • Receive inbound calls, enter orders received via phone, fax and email as well as answer
    customer inquiries and problem solve.
  • Process/troubleshoot orders placed via phone, fax, and email.
  • Process equipment billing, auto shipments, consignment orders, custom-pak orders and
    returns.
  • Handle routine to complex customer inquiries.
  • Liaise with Sales Reps to provide problem resolution when required.
  • Complete documentation and process credit requests.
  • Troubleshoot and correct EDI orders.
  • Act as point of contact for Sales/Marketing & Operations.
  • Manage personal performance, attendance and schedule adherence.
  • Remain current on all products, policies and procedures by attending training and completing
Qualifications:
  • Secondary School Diploma required
  • Post Secondary School Diploma or Certificate is preferred
  • Fluent in English and French (written and spoken).
  • Previous experience in customer service, call center, or related field preferred.
  • Strong communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using customer service software and CRM systems is an asset.
  • SAP and Salesforce experience would be an asset
  • Positive attitude, patience, and a customer-focused approach.
  • Must be legally eligible to work, and reside in Canada
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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Ref: CA_EN_1_020517_2374862