Bilingual Collections Specialist (French/English)

Adecco is currently hiring a full-time Bilingual Collections Specialist (French/English) to join our client's Accounts Receivable and Collections team.

This role is ideal for a customer-focused professional with experience in collections, accounts receivable, and high-volume customer interactions. As a key member of the Credit & Collections department, you will be responsible for managing inbound and outbound customer communications, resolving account inquiries, negotiating payment arrangements, and helping customers maintain positive payment profiles.

If you are bilingual, solutions-oriented, and thrive in a fast-paced environment, we'd love to hear from you.

• Pay Rate: $31.00 - $33.00/hr (based on experience)

• Location: Brampton, ON

• Shift: Monday to Friday | 9:00am – 5:00m

• Job type: Temporary | Full-time

• Vacancy Status: This posting is for an existing vacancy.

 Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Provide exceptional customer service while handling collections and account inquiries

• Manage inbound calls and emails related to outstanding balances, payments, and account concerns

• Conduct outbound calls to negotiate payment arrangements and resolve delinquent accounts

• Process customer payments and provide supporting documentation as required

• Investigate and resolve billing, payment, and account discrepancies

• Educate customers on payment options, account management practices, and self-service tools

• Maintain detailed and accurate records of all customer interactions and collection activities

• Collaborate with internal departments to resolve customer concerns and expedite solutions

• Review accounts and release orders in accordance with company policies and guidelines

• Meet individual and team collection targets and key performance indicators (KPIs)

• Identify opportunities for process improvements and share recommendations with management

• Support additional collection and administrative activities as required

Qualifications and Skills:

• Post-secondary diploma, degree, or an equivalent combination of education and experience

• Minimum 3–4 years of experience in:

  • Accounts Receivable

  • Collections

  • High-volume customer service or sales environments

• Previous experience working in a call center or high-volume inbound/outbound call environment

• Experience managing customer accounts and payment negotiations

• Fully bilingual in French and English (spoken and written)

• Excellent verbal and written communication skills

• Strong customer service and relationship-building abilities

• Proven ability to de-escalate challenging customer situations professionally

• Strong negotiation and conflict-resolution skills

• Excellent organizational and time-management abilities

• Ability to prioritize workload and manage multiple tasks simultaneously

• Strong problem-solving and analytical skills

• Ability to work independently while contributing to overall team success

• Positive attitude and commitment to delivering outstanding customer service

• Sound judgment and decision-making skills

• Proven punctuality, reliability, and attendance record

• Strong proficiency in Microsoft Office Suite

• Intermediate to advanced Microsoft Excel skills

• Experience using collection systems, CRM platforms, or call-center technology is considered an asset

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

@@j

#CAB0517