Assistant Warranty Manager
Adecco Engineering & Technical is searching for an Assistant Warranty Manager for our client, a leader in their sector, to support operations in Mississauga, ON. This position supports the objectives of the service team as it is related to warranty processes. If you have a background in working in an OEM corporate environment and have 2+ years professional experience with warranties in manufacturing and would like to know more about this great opportunity - please apply today!
RESPONSIBILITIES - Assistant Warranty Manager
Oversee warranty claim processing in SAP, especially month end process
Oversee warranty parts handling done by a warranty team member: receiving from dealers and shipping to suppliers
Oversee, maintain and improve warranty procedures in SAP
Training parts handling personnel as required
Oversee warranty retention area: monitor 5S
Communicate with dealers daily as required
Monitor outstanding claim list and follow up with suppliers to support warranty recovery
Process warranty credits received from suppliers
Assist dealers with warranty related questions
Participate in service conference calls and meetings, participate in technician trainings as possible, maintain parts warranty agreement with suppliers, generate various warranty related reports as required
REQUIRED - Assistant Warranty Manager
2+ years of experience processing warranty claims, preferably in a similar industry
Demonstrated experience in analysis and planning with ability to analyze and anticipate situations, define problems and objectives, recognize alternatives and formulate solutions
Strong problem-solving skills to solve warranty related issues
Ability to work accurately and pay close attention to details
Ability to exercise initiative, good judgement and discretion in all matters
Good leadership and management skills, with strong written and verbal communication skills
Ability to work with flexibility, meet deadlines, and demonstrate strong time management and organizational skills
Ability to work well independently and as a team
Proficient with MS Word and Excel
Bilingual English / French is an asset
APPLICATION - Assistant Warranty Manager
If you are available, fit the profile and are interested in this position, please apply with your resume as directed here, and on our company website. While we thank all applicants, only those selected will be contacted. Thank you.
Ref: CA_EN_1_020517_2348522