APS5 Administration Support Officer | NV1 Required

Are you an experienced Administration Support Officer looking to contribute to a high-profile Federal Government agency? Adecco is partnering with a high profile government client to find a skilled professional who can deliver exceptional administrative and operational support in a fast-paced, high-performing environment. This role is ideal for someone who thrives with organisation, attention to detail, and providing seamless support to ensure the success of customer facing functions and day-to-day operations.

About Us

As one of the world’s leading recruitment agencies, we leverage our global presence to produce great outcomes for the businesses and people we work with. And, with teams all across Australia, we can support you no matter where you need us.

Responsibilities

As an Administration and Client Service Officer, you will thrive in a dynamic environment and bring strong organisational skills, attention to detail, and a commitment to delivering exceptional support and service. You will play a key role in managing administrative tasks, coordinating processes, and ensuring a positive experience for internal and external stakeholders through professional and responsive customer service.

Responsibilities including but not limited to:

• Working in a team to manage email inboxes and respond to email and telephone queries, by providing policy and procedural advice to clients.
• Receiving and checking applications forms and updating relevant internal systems.
• Liaising internally and externally with stakeholders to commence, monitor, progress and finalise administrative processes.
• Managing and supporting processes with external service providers and other government agencies.
• Processing sensitive external checks.
• Preparing written documentation for delegate approval.
• Contributing to maintaining Standard Operating Procedures for the business area.
• Assisting Team Leaders with projects related to policy or operational processes.
• Providing assistance across the section more broadly (as required).
• Other duties as directed by the leadership team.

Your Profile

Key Skills & Attributes:

• Strong organisational and time management skills, with a demonstrated ability to work to tight deadlines and effectively manage competing priorities.
• Sound judgement and effective written and verbal communication skills.
• Ability to take instruction and work effectively both individually and within a team environment.
• Ability to interpret policy in responding to client queries, providing professional and efficient client services
• Ability to take initiative and contribute efficiencies to a team

Desirable:

• Cert III or IV in Government (not essential).
• Knowledge of the Australian Government’s Protective Security Policy Framework.
• Experience in processing applications and related tasks and managing high volumes of enquiries.

AUS citizenship and a current active Negative Vetting 1 clearance is mandatory for this opportunity.

Contact

Interested in learning more or ready to apply?

Feel free to reach out—I'm always happy to chat about the role and answer any questions. You can message me on LinkedIn or contact me directly Elisa.Grame@adecco.com.au.

Looking forward to connecting!

Elisa Grame | Recruitment Consultant (Government)

Adecco Canberra