Technical Support Specialist with Dutch and English

The Adecco Group is the world's leading provider of human resource solutions and a Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!

Job Purpose:
We are looking for a Technical Support Specialist to manage and support our client field sales systems, distributor, and wholesaler data, ensuring everything runs smoothly and accurately. You will be responsible for maintaining system data, supporting users, and helping implement new features across field sales and CRM systems.

Key Responsibilities:

• Support distributors’ and wholesalers’ systems and their ERP integration.
• Monitor and improve the accuracy of distributor/wholesaler data.
• Manage content, users, and roles in field sales systems (e.g., Showpad, Salesforce, RedOne).
• Create scorecards and reports to guide field sales teams and Key Account Managers.
• Test and implement new system updates or features in field sales tools.
• Handle technical queries and escalate complex issues when needed.
• Analyze data, create incident reports, and provide actionable insights.
• Train users on field sales tools and CRM systems.
• Manage CRM user access, onboarding/offboarding, and local customizations.
• Communicate IT issues to stakeholders and ensure smooth system operations.

Requirements:

• At least 3-4 years of experience in a similar technical support or system administration role.
• Proficient in English and Dutch, minimum level B2/C1.
• A few years of practical experience with Excel
• University degree in a relevant field.
• Experience training others in new processes or tools.
• Strong skills in software troubleshooting, commercial software (e.g., Salesforce), service management tools, and stakeholder coordination.
• Flexible, proactive, with strong written and verbal communication skills.

What We Offer:

• Competitive rewards and compensation.
• Social benefits and corporate discounts.
• Recognition programs.
• Career growth opportunities.
• Excellent health and well-being conditions.
• Modern, comfortable working environment.
• Hybrid and flexible working terms.
• Social activities and events.

We look forward to receiving your CV in English!

Note: Only short-listed candidates will be contacted. All applications are confidential. Recruitment license from National Agency of Employment №1814 from 08.12.2014.