Collections Specialist with Spanish

The Adecco Group is the world’s leading provider of human resource solutions and a Global Fortune 500 company. Every day, we connect more than 700,000 people across 60 countries with career opportunities at leading employers from diverse industries.
Our mission goes beyond finding jobs - we help people find fulfilling careers, the right professional match, and roles where they can do what they love. This is not just our work - it is our passion.

Our partner is expanding their international finance operations in Sofia and is looking for a motivated, detail‑oriented, and customer‑focused Collections Specialist with Spanish & English. If you enjoy communication, problem‑solving, and working in a fast‑paced multicultural environment, this role offers an excellent opportunity to grow within a global organization.

Key responsibilities: 

• Manage a portfolio of customer accounts, track overdue items, and reduce credit risk.
• Communicate proactively with customers to follow up on outstanding balances and negotiate payment plans.
• Prepare and maintain AR aging reports and support month‑end closing activities within the O2C cycle.
• Collaborate closely with internal teams (Commercial, Middle Office, AP/AR, RTR) to resolve disputes and ensure timely actions.
• Support process improvements and automation initiatives to enhance efficiency and standardization of collections activities.

Requirements:

• Excellent Spanish (B2) and conversational English (minimum B1).
• At least 3 years of experience in Customer Support, Customer Service, or other client‑facing roles.
• Experience in Collections, Accounts Receivable, Billing, or O2C processes is a strong advantage.
• Good command of Excel (basic reporting, lookups, data checks).
• Practical experience handling customer inquiries, payment issues, escalations, and dispute resolution.
• Strong communication, negotiation, and problem‑solving skills; ability to work in a fast-paced, deadline‑driven, KPI‑oriented environment.

In return you will get:

• Hybrid working model
• 23 days paid vacation;
• Multisport Card;
• Additional health Insurance;
• EUR 76.69 Food Vouchers;
• Year End Bonus;
• Excellent development opportunities;
• Access to various Learning & Training platforms;
• Fruits in the office weekly.

We look forward to receiving your CV in English. Only shortlisted candidates will be contacted.

All applications will be treated with strict confidentiality.

Recruitment License from the National Agency of Employment №1814 / 08.12.2014